Refund policy
We want you to love your purchase. If you are not completely satisfied, we’re here to help.
Returns
Returns are accepted within 14 days of purchase for in-store purchases or within 14 days of delivery for online orders, with a valid receipt or proof of purchase.
Eligible items must be unused and in their original packaging. Body, bath, and fragrance products must also be unopened, with any original seals intact. Opened or used products cannot be returned.
Eligible returns may be made in-store or by mail. For mailed returns, please contact us at shop@cadeauxcurated.combefore sending your item.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.
Non-returnable items
The following items are final sale:
- Custom or engraved items
- Personal care items (e.g., soaps, bath products)
- Seasonal or clearance items
Damaged, Defective, or Incorrect Items
If an item is damaged, defective, or incorrect, please contact us within 3 days of purchase for in-store purchases or within 3 days of delivery for online orders so we can make it right.
For shipped orders, please include photos of the item and packaging when contacting us. If the return is due to an item arriving damaged, defective, or incorrect, Cadeaux Curated will cover the applicable return shipping costs.
Exchanges
Exchanges may be offered for eligible items, subject to availability. Customers are responsible for shipping costs associated with exchanges unless the item received was damaged, defective, or incorrect.
Refunds
Once an eligible return is received and inspected, approved refunds will be issued to the original form of payment within 5 business days. Please note that your bank or credit card company may require additional time to post the refund to your account.
Contact
For questions regarding returns, please contact us at:
shop@cadeauxcurated.com